BLISS & CO MARKETING

PRIVACY POLICY

Effective Date: 04 September 2026

Bliss & Co Marketing (“Bliss & Co”, "The Bliss & Bru Company (Pty) Ltd.), “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our Website, communicate with us, request our services or otherwise interact with us.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Who We Are

Business Name: Bliss & Co Marketing
Registered Name: The Bliss and Bru Company (Pty) Ltd
Registration Number:2022/352241/0

For purposes of POPIA, Bliss & Co Marketing may act as the responsible party when determining the purposes and means of processing personal information.

2. Information We May Collect

Depending on how you interact with us, we may collect personal information such as:

your name and surname;

company or organization name;

email address;

telephone or mobile number;

physical or postal address;

job title or business role;

information submitted through enquiry or contact forms;

information relating to services you request;

billing and invoicing information;

correspondence and communications with us;

marketing preferences;

information you voluntarily provide to us; and

technical information relating to your use of our Website.

We will only collect information that is reasonably necessary for a legitimate and identified purpose.

3. How We Collect Information

We may collect personal information when you:

submit an enquiry through our Website;

complete a contact form;

request a quotation or proposal;

subscribe to a newsletter or marketing communication;

communicate with us by email, telephone or social media;

become a client;

participate in a promotion, competition or campaign;

interact with our Website; or

otherwise voluntarily provide information to us.

We may also automatically collect limited technical information through cookies, analytics tools and similar technologies.

4. Why We Process Personal Information

We may process personal information for purposes including:

responding to enquiries;

providing requested information;

preparing quotations and proposals;

providing and administering our services;

communicating with clients and prospective clients;

managing client relationships;

processing payments and invoices;

sending relevant marketing communications where permitted;

improving our Website and services;

analysing Website traffic and usage;

maintaining Website security;

complying with legal and regulatory obligations;

preventing fraud, abuse or unlawful activity; and

protecting our legitimate business interests.

We will not process personal information for purposes that are incompatible with the purpose for which it was originally collected, unless permitted by applicable law.

5. Lawful Processing

We will process personal information in accordance with POPIA and applicable law.

Depending on the circumstances, processing may be based on:

your consent;

the performance of a contract;

taking steps at your request before entering into a contract;

compliance with a legal obligation;

protecting a legitimate interest; or

another lawful basis recognized under applicable law.

POPIA establishes conditions for the lawful processing of personal information and provides data subjects with specific rights regarding their information.

6. Direct Marketing

As a marketing business, Bliss & Co Marketing may communicate with prospective and existing clients about our services, promotions, news, events and other relevant information.

Where POPIA requires consent for electronic direct marketing, we will obtain and process that consent in accordance with the applicable requirements.

Marketing communications will provide an appropriate means of opting out or unsubscribing where required.

You may request that we stop sending you direct marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

The Information Regulator has specifically issued guidance regarding direct marketing under POPIA, including unsolicited electronic communications.

7. Cookies and Website Analytics

Our Website may use cookies, pixels, analytics tools and similar technologies.

These technologies may help us:

operate the Website;

remember preferences;

understand how visitors use the Website;

measure Website performance;

improve our services;

understand marketing campaign performance; and

provide relevant advertising or marketing, where applicable.

Where required by law, we will request appropriate consent before placing or using non-essential cookies.

You may also be able to control cookies through your browser settings.

8. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary for legitimate business purposes or where permitted or required by law.

These parties may include:

Website hosting providers;

Website developers and technical service providers;

email and communication platforms;

customer relationship management systems;

payment and accounting service providers;

analytics providers;

advertising and social media platforms;

professional advisers;

legal or regulatory authorities where required; and

other service providers supporting our business operations.

Where appropriate, we will require third parties processing personal information on our behalf to maintain appropriate confidentiality and security measures.

We do not sell your personal information as a business practice.

9. International Transfers

Some service providers we use may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfer is carried out in accordance with applicable POPIA requirements.

This may include using service providers that provide appropriate safeguards or relying on another lawful basis for the transfer.

10. Security of Personal Information

We take reasonable and appropriate technical and organisational measures to protect personal information against:

loss;

damage;

unauthorised access;

unlawful processing;

accidental disclosure;

alteration; and

destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable legal requirements.

11. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations or protect our legitimate interests.

Different types of information may be retained for different periods depending on the applicable circumstances and legal requirements.

12. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

request confirmation as to whether we hold personal information about you;

request access to personal information we hold about you;

request correction of inaccurate or outdated information;

request deletion of personal information where legally appropriate;

object to certain processing;

withdraw consent where processing is based on consent;

object to direct marketing;

request information about how your personal information is being processed; and

lodge a complaint where you believe your personal information has been unlawfully processed.

The Information Regulator confirms that data subjects have rights relating to access, correction and deletion of personal information, among other rights.

To exercise a right, please contact our Information Officer using the details below.

13. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.

In some circumstances, withdrawing consent may affect our ability to provide certain services or information.

14. Children's Personal Information

Our Website and services are not intentionally directed at children.

We do not knowingly collect children's personal information unless permitted by applicable law and appropriate consent or authorization has been obtained.

If you believe that a child has provided us with personal information without the appropriate consent, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend that you review the privacy policies of third-party websites before providing them with personal information.

16. Complaints

If you have a concern about how we process your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa where appropriate.

The Information Regulator provides mechanisms for complaints relating to alleged interference with the protection of personal information.

Information Regulator contact details:

Information Regulator
Telephone: 010 023 5200
Email: [email protected]

The Regulator's official website provides further information and complaint procedures.

17. Information Officer

Our Information Officer is responsible for overseeing our compliance with applicable information-protection requirements.

Information Officer: Melissa Jonker
Email: [email protected]

Please direct POPIA-related requests or queries to the Information Officer.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legislation.

The updated version will be published on our Website with a revised “Last Updated” date.

19. Contact Us

If you have questions about this Privacy Policy or how we process personal information, please contact:

Bliss & Co Marketing
Information Officer: Melissa Jonker
Email: [email protected]

Effective Date: 04 September 2026